Compare what you lose if you accept with the expected result of fighting — fees included. You supply the win chance; we don't invent one.
On Stripe standard US pricing (stripe.com/pricing, checked 2026-10-31): a $15 dispute received fee for each dispute, plus a $15 dispute countered fee if you respond manually. The countered fee is returned if you win; the received fee is not mentioned as refundable. Custom pricing and other countries differ.
Shopify Payments debits a chargeback fee when the chargeback is filed (US merchants commonly see $15; check your own payout). Shopify says the full amount including the fee is returned if you win.
If the customer is right, refunding or accepting usually costs less. If you have evidence that answers the specific reason code, fighting can recover the amount. This calculator shows the break-even win chance using your own estimate — we do not publish win rates.
No. The card issuer decides. This is general information, not legal or financial advice.
Amounts exclude your original processing fee and any network fees; Stripe notes network fees apply in rare cases. Not financial or legal advice.
DisputeDesk provides general information and document preparation help. It is not legal advice, and we do not guarantee any dispute outcome — the card issuer decides. Reason-code names and rules change; always check the dispute details in your Stripe or Shopify dashboard and the card network's current rules.
DisputeDesk is operated by Avenbridge Technology Limited (Hong Kong). Privacy