DisputeDesk is operated by Avenbridge Technology Limited (Hong Kong). The reason-code checker needs no account and we do not ask for personal data.
What we record: anonymous usage events (page viewed, reason code looked up, clicks on the payment button), a timestamp, the referring site's domain, and a visitor identifier derived from a one-way hash of IP address and browser string with a salt that changes daily. We do not store raw IP addresses and we do not use cookies or third-party analytics.
Payments: paid orders are processed by Stripe, which handles your card and contact details under its own privacy policy. Information you send us to prepare a response pack is used only for that purpose.
Retention and contact: usage events are kept only as long as needed to run and improve the service. For questions or deletion requests email contact@avenbridgetech.com.
Paid cases: the details and files you submit for a case are stored on our server to generate your pack and are reachable only through your private case link. Text is drafted through Avenbridge (our own AI platform, operated by Avenbridge Technology Limited); with your consent by using the service we keep a private per-merchant memory (product description, refund policy, store name, optional case outcomes) keyed to a one-way hash of your email so future packs need less typing. You can delete that memory from your case page at any time, and ask us to delete case files by email.
DisputeDesk provides general information and document preparation help. It is not legal advice, and we do not guarantee any dispute outcome — the card issuer decides. Reason-code names and rules change; always check the dispute details in your Stripe or Shopify dashboard and the card network's current rules.
DisputeDesk is operated by Avenbridge Technology Limited (Hong Kong). Privacy