← Reason code checker
Mastercard 4859: Addendum, No-Show or ATM Dispute (legacy)
What it means: The cardholder disputes an addendum charge (an additional charge after the main transaction, e.g. damage or extras), a no-show charge, or an ATM dispute.
Mastercard has consolidated many older codes into 4808, 4834, 4837, 4853, 4863, 4870 and 4871; this legacy code may still appear on older or region-specific disputes.
How to respond: Show the customer agreed to the additional / no-show charge and that it was disclosed in advance.
Stripe usually labels this dispute as: general (check the reason shown on your dispute — Stripe maps network codes to its own categories).
Evidence checklist
- Agreement or booking terms showing the additional or no-show charge was disclosed and accepted
- Evidence the amount charged matches what the customer agreed to (order confirmation, quote, signed estimate, tip/adjustment approval)
- Receipt / invoice showing what was purchased, price, date and the customer's details
- Customer communication (emails, chat, support tickets) — especially anything where the customer acknowledges the order or the product
Tips
- Address the specific reason code — a generic letter that argues the wrong issue is a common reason responses fail.
- Submit before the evidence due date shown in your Stripe/Shopify dashboard; most processors allow one submission.
- Keep it factual and concise; label each exhibit.
- If the customer is right, accepting the dispute or refunding may cost less than fighting it.
Need the response written for you? We prepare a reason-code-specific rebuttal letter and a numbered evidence PDF you upload to Stripe or Shopify.
$19 per case. No outcome guaranteed.
Get my response pack — $19
DisputeDesk provides general information and document preparation help. It is not legal advice, and we do not guarantee any dispute outcome — the card issuer decides. Reason-code names and rules change; always check the dispute details in your Stripe or Shopify dashboard and the card network's current rules.
DisputeDesk is operated by Avenbridge Technology Limited (Hong Kong). Privacy