DisputeDeskReason codes · Shopify · Free tools

Mastercard 4846: Correct Transaction Currency Code Not Provided (legacy)

What it means: The issuer says the transaction was processed in the wrong currency, or the currency / dynamic currency conversion was not properly disclosed.

Mastercard has consolidated many older codes into 4808, 4834, 4837, 4853, 4863, 4870 and 4871; this legacy code may still appear on older or region-specific disputes.

How to respond: Show the currency charged is the one the customer agreed to at checkout, and any currency conversion was disclosed and accepted.

Stripe usually labels this dispute as: general (check the reason shown on your dispute — Stripe maps network codes to its own categories).

Evidence checklist

Checkout page / receipt showing the currency and amount the customer agreed to
Receipt / invoice showing what was purchased, price, date and the customer's details
Customer communication (emails, chat, support tickets) — especially anything where the customer acknowledges the order or the product

Tips

Address the specific reason code — a generic letter that argues the wrong issue is a common reason responses fail.
Submit before the evidence due date shown in your Stripe/Shopify dashboard; most processors allow one submission.
Keep it factual and concise; label each exhibit.
If the customer is right, accepting the dispute or refunding may cost less than fighting it.

Need the response written for you? We prepare a reason-code-specific rebuttal letter and a numbered evidence PDF you upload to Stripe or Shopify. $19 per case. No outcome guaranteed.

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DisputeDesk provides general information and document preparation help. It is not legal advice, and we do not guarantee any dispute outcome — the card issuer decides. Reason-code names and rules change; always check the dispute details in your Stripe or Shopify dashboard and the card network's current rules.
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