DisputeDeskReason codes · Shopify · Free tools

Mastercard 4842: Late Presentment (legacy)

What it means: The issuer says the transaction was submitted (presented) for settlement too late after the authorization or transaction date.

Mastercard has consolidated many older codes into 4808, 4834, 4837, 4853, 4863, 4870 and 4871; this legacy code may still appear on older or region-specific disputes. Now generally handled under 4834.

How to respond: Show the transaction was presented within the allowed time frame, using the processing dates from your processor.

Stripe usually labels this dispute as: general (check the reason shown on your dispute — Stripe maps network codes to its own categories).

Evidence checklist

Processor records showing authorization date and settlement / presentment date
Authorization record for the transaction (authorization code, date, amount) from the payment details
Receipt / invoice showing what was purchased, price, date and the customer's details

Tips

Address the specific reason code — a generic letter that argues the wrong issue is a common reason responses fail.
Submit before the evidence due date shown in your Stripe/Shopify dashboard; most processors allow one submission.
Keep it factual and concise; label each exhibit.
If the customer is right, accepting the dispute or refunding may cost less than fighting it.

Need the response written for you? We prepare a reason-code-specific rebuttal letter and a numbered evidence PDF you upload to Stripe or Shopify. $19 per case. No outcome guaranteed.

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DisputeDesk provides general information and document preparation help. It is not legal advice, and we do not guarantee any dispute outcome — the card issuer decides. Reason-code names and rules change; always check the dispute details in your Stripe or Shopify dashboard and the card network's current rules.
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